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ZETU SHIPPING POLICY

Hello there, Welcome to Zetu Africa - A sustainable handmade-products company whose profit improves access to education, and climate action through tree conservation. 

Please note that our order processing times are separate from the shipping times you see at checkout. 

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Potential delays due to a high volume of orders or postal service problems that are outside of our control are possible and so we appreciate your patience incase of this situation.

Domestic Shipping Rates and Estimates

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout. 

For simple flat rate shipping: We offer €20 flat rate shipping per unit of product to retailers that order products above €800 units at a time. 

Free shipping thresholds are offered for orders over €1000. For multiple shipping options, you can list carrier options, prices, and delivery times in a table.

Shipping from Factory in Uganda

Estimated delivery time

Price 

(Weight up to 1.0kg)

Across Africa

3 to 5 business days

$25

Europe

3 to 5 business days

$25

USA

3 to 5 business days

$30

Canada

3 to 5 business days

$30

Japan

3 to 5 business days

$35

Rest of the world

3 to 5 business days

$35

Local delivery

Local delivery rates are calculated at checkout based on your location. This delivery calculation will 

In-store pickup

You can skip the shipping fees with free local pickup at any locations in our retail partner section of the website here. In-store pickup hours depend entirely on the store you chose to purchase from. 

International Shipping

We currently offer international shipping to countries in: 

  • Europe
  • North America
  • Japan
  • Africa

Shipping charges for your order will be calculated and displayed at checkout. 

VAT

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Your tax payments will be included at checkout and clearly visible to you before completing your purchase.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 5 days of receiving your shipping confirmation email, please contact us at info@zetuafrica.org with your name and order number, and we will look into it for you.

Refunds, returns, and exchanges

Please review our Return policy here. 

If you have any further questions, please don't hesitate to contact us at info@zetuafrica.org