We’re here to help every step of the journey.
Have a question about your order? Need help with a return? Or simply want to know how your Zetu Bag is making a difference? You’re in the right place. Our team is here to support you with quick answers and real care.
How long does delivery take?
We typically dispatch orders within 3–5 working days. Delivery times depend on your location. Standard UK orders arrive within 2–5 days after dispatch.
Can I donate a SeatPack without buying a bag?
Yes! Head to our Give a SeatPack page to directly sponsor one for a student in Uganda.
How do I clean my Zetu Bag?
Spot clean gently using a damp cloth and mild detergent. Our bags are built to last, but a little love helps them stay vibrant.
Can I change my delivery address?
If your order hasn’t been packed yet, yes! Contact us as soon as possible with your updated details.
Where are your bags made?
Every Zetu Bag is handcrafted in Uganda by skilled artisans, using locally sourced materials and lots of love.
