Frequently asked questions
Have Questions? We’ve Got Answers!
Welcome to the Zetu Bags FAQ page. Here you’ll find answers to some of the most common questions we receive about our products, shipping, returns, social impact, and more. If you don’t find what you’re looking for, please don’t hesitate to contact us directly.
Browse by Category
- Products
- Shipping
- Returns & Exchanges
- Our impact
- General enquires
Products
What materials are your bags made from?
Our bags are crafted from a variety of sustainable materials, including recycled polyester, organic cotton, and locally sourced fabrics from Uganda. We are committed to minimizing our environmental impact and using eco-friendly materials whenever possible.
Are your bags waterproof?
Some of our bags are water-resistant, while others are fully waterproof. Please check the product description for specific details on water resistance.
Shipping
How much does shipping cost?
Shipping costs vary depending on your location and the size of your order. You can view the shipping costs during the checkout process.
Do you ship internationally?
Yes, we ship worldwide! Please note that international orders may be subject to customs fees and import duties.
Returns & Exchanges
What is your return policy?
We accept returns within 30 days of purchase. Please see our Refrund & Returns Policy page for more details.
How do I start a return or exchange?
Please contact our customer support team at contact@zetubags.com to start a return or exchange.
Our impact
How does my purchase support education in Uganda?
For every bag you purchase, we donate a SeatPack to a child in rural Uganda. The SeatPack is an innovative schoolbag that transforms into a chair and writing surface, providing a comfortable learning environment for children in need.
How many SeatPacks have you donated so far?
As of [Date], we have donated [Number] SeatPacks to children in [Region of Uganda].
General enquries
How can I contact customer support?
You can contact our customer support team by emailing us at contact@zetubags.com or by filling out the contact form on our contact page.