Welcome to Zetu Bags (operated by Zetu Africa). These Terms and Conditions (“Terms”) govern your access to and use of the website located at https://www.zetubags.com (the “Website”), including any content, functionality, and services offered on or through the Website, and any purchases you make through the Website.
The Website is owned and operated by Zetu Africa.
By accessing, Browse, or using the Website, or by placing an order for products through the Website, you agree to be bound by these Terms, our Privacy Policy, and our Cookie Policy. If you do not agree with any part of these Terms, you must not use the Website or place an order.
About Us
The Website https://www.zetubags.com and https://www.zetuafrica.shop is operated by Zetu Africa.
Our registered address is: Zetu Africa, 4th Floor, Silverstream House, 45 Fitzroy Street, Fitzrovia, London, W1T 6EB
You can contact us by email at: hello@zetuafrica.shop
Scope of Terms
These Terms govern: a. Your access to and use of the Website as a visitor or registered user. b. All orders placed by you and all contracts for the purchase and sale of products (“Products”) from the Website.
These Terms apply to the exclusion of any other terms you might seek to impose or incorporate, or which are implied by trade, custom, practice, or course of dealing.
Privacy Policy and Cookie Policy
Your use of the Website is also governed by our Privacy Policy and our Cookie Policy. These policies detail how we collect, use, and protect your personal information and how we use cookies and similar technologies. By using the Website or placing an order, you agree to the terms of these policies.
Please refer to our Cookie Policy for detailed information about the cookies we use and how to manage your preferences, including through Consent Mode v2. The brief mention of cookies in previous versions of these Terms is superseded by the dedicated Cookie Policy.
Products
a. Product Descriptions: We strive to ensure that all descriptions, images, and prices of Products displayed on the Website are accurate. However, these are intended for guidance only, and variations in colour, size, and design may occur. All weights, dimensions, and capacities given are approximate.
b. Pricing: Prices for Products are displayed in GBP and are exclusive of VAT/sales tax. Any applicable taxes and shipping costs will be added at the checkout stage. We reserve the right to change prices at any time, but changes will not affect orders for which we have already sent a Dispatch Confirmation.
c. Errors: In the event of an error in the pricing or description of a Product you have ordered, we will inform you as soon as possible and give you the option of reconfirming your order at the correct price/description or cancelling it. If we are unable to contact you, we will treat the order as cancelled.
d. Availability: All Products are subject to availability. If a Product you have ordered is unavailable, we will inform you as soon as possible and offer an alternative or a refund.
Ordering Process
a. Placing an Order: You can place an order by following the steps outlined on the Website, culminating in clicking the “Place Order” or similar button at the end of the checkout process. You will be guided through the process of providing shipping and payment information.
b. Order Confirmation: After placing an order, you will receive an email acknowledging that we have received your order (“Order Confirmation”). Please note that this does not mean your order has been accepted. Your order constitutes an offer to us to buy a Product.
c. Order Acceptance: All orders are subject to acceptance by us. We will confirm our acceptance to you by sending you an email confirming that the Product has been dispatched (“Dispatch Confirmation”). The contract between us will only be formed when we send you the Dispatch Confirmation.
d. Refusal of Order: We reserve the right to refuse any order at our sole discretion, including but not limited to reasons such as product availability, errors in the information provided, inability to obtain authorisation for payment, or suspicion of fraudulent activity. If we refuse your order after payment has been processed, we will issue a refund.
Payment
a. Accepted Methods: We accept payment via Visa, Mastercard, American Express, PayPal, Apple Pay, Klarna.
b. Payment Processing: Payment will be authorised at the time of order placement.
c. Security: All transactions are processed through secure third-party payment gateways. We do not store your full payment card details. While we take all reasonable care, we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website.
Shipping and Delivery
This section outlines the contractual terms related to the shipping and delivery of Products purchased through the Website. For complete details on our shipping methods, costs, estimated timelines for various regions, tracking your order, and local pickup options, please refer to our dedicated Shipping & Delivery Information page.
By placing an order, you agree to the following:
a. Shipping Costs: Applicable shipping charges for your order will be calculated and displayed during the checkout process based on your delivery address and chosen shipping method. Information regarding any free shipping thresholds will also be provided on the Website.
b. Delivery Times: Any delivery times provided are estimates only and are not guaranteed delivery dates. We are not liable for delays outside our control.
c. Delivery Process: We will process your order and dispatch the Products according to the timelines indicated on our Shipping & Delivery Information page. You will receive notification, which may include tracking information, once your order has been dispatched.
d. Delivery Address: You are responsible for providing a complete and accurate delivery address. We shall not be liable for any delays, non-delivery, or additional costs incurred as a result of an incorrect or incomplete address provided by you.
e. Risk of Loss: The risk of loss or damage to the Products passes to you upon completion of delivery at the address you provided, which includes leaving the Products at a designated safe place if agreed.
f. International Shipments (Customs, Duties, and Taxes): If you order Products for delivery to an international destination, your order may be subject to import duties, taxes, and customs fees. You are responsible for payment of any such import duties, taxes, and customs fees levied by the destination country. These charges are typically not included in the item price or shipping cost paid at checkout unless explicitly stated otherwise for specific regions on our Shipping & Delivery Information page. We are not responsible for any delays caused by customs clearance procedures.
Returns, Refunds, and Exchanges
This section outlines the general terms regarding returns, refunds, and exchanges for Products purchased through the Website. For detailed instructions on how to return an item, specific conditions, exceptions, and the full refund process, please refer to our comprehensive Refund & Returns Policy.
Our Refund & Returns Policy is incorporated into these Terms. By placing an order, you agree to the following:
a. Right to Cancel (Change of Mind): You have the right to cancel your order and return Products for change of mind within a specific period (including a minimum of 14 days as per statutory rights, and a more generous period of 30 days as per our policy) from the date you receive the goods, provided certain conditions are met.
b. Conditions and Exceptions: Products returned for change of mind must meet specific conditions (e.g., be in unused condition, in original packaging with tags). Certain types of Products are excluded from the right of return for change of mind (such as personalised goods or items where a hygiene seal has been broken after delivery), as detailed in our Refund & Returns Policy.
c. Return Process and Costs: The process for initiating a return is outlined in our Refund & Returns Policy. For change-of-mind returns, you are generally responsible for the cost and risk of returning the goods to us.
d. Faulty, Damaged, or Incorrect Items: Different rights and procedures apply if the Products are faulty, damaged upon arrival, or incorrect. In such cases, we will cover the reasonable cost of return shipping, and we will offer a resolution in accordance with applicable consumer law, as detailed in our Refund & Returns Policy.
e. Refunds: Refunds for eligible returns will be processed within a specific timeframe (typically within 14 days of receiving the returned goods or receiving valid proof of return) using the original payment method. For statutory cancellations within the cooling-off period, the basic cost of the original outbound shipping will also be refunded, as per our policy.
f. Exchanges: Information regarding the process and conditions for exchanging Products can be found in our Refund & Returns Policy.
g. Statutory Rights: Nothing in these Terms or our Refund & Returns Policy affects your mandatory statutory rights as a consumer under applicable law, including your rights in relation to faulty or misdescribed goods.
User Accounts
a. If you create an account on the Website, you are responsible for maintaining the confidentiality of your account details, including your password, and for all activities that occur under your account.
b. You must provide accurate and complete information when creating an account.
c. You must notify us immediately of any unauthorised use of your account or any other breach of security.
d. We reserve the right to suspend or terminate your account at our discretion if you violate these Terms or for any other reason.
Intellectual Property
Unless otherwise stated, Zetu Africa and/or its licensors own the intellectual property rights in the Website and all material on the Website, including copyrights, trademarks, design rights, and database rights (“Intellectual Property Rights”). All Intellectual Property Rights are reserved.
You may access, view, and use the Website for your personal, non-commercial use only, subject to the restrictions in these Terms.
You must not:
a. Republish material from the Website (including republication on another website) without express written permission.
b. Sell, rent, or sub-license material from the Website.
c. Reproduce, duplicate, copy, or otherwise exploit material on our Website for a commercial purpose.
d. Edit or otherwise modify any material on the Website.
e. Redistribute material from this Website, except for content specifically made available for redistribution (e.g., newsletters).
User Generated Content
If the Website provides areas where you can post content such as product reviews, comments, or other submissions (“User Content”), you agree that your User Content will comply with these Terms.
a. You are solely responsible for your User Content.
b. You warrant that you own or control all rights to your User Content and that it does not infringe the Intellectual Property Rights or any other rights of any third party.
c. User Content must not be illegal, obscene, defamatory, threatening, infringing of privacy, or otherwise injurious to third parties or objectionable.
d. By posting User Content, you grant Zetu Africa a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You also grant Zetu Africa and sublicensees the right to use the name that you submit in connection with such content. e. We reserve the right, but not the obligation, to monitor, edit, or remove any User Content that violates these Terms or is otherwise objectionable.
Prohibited Uses
You agree not to use the Website: a. In any way that violates any applicable local, national, or international law or regulation.
b. To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam).
c. To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware, or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.
d. To interfere with, damage, or disrupt any part of the Website, any equipment or network on which the Website is stored, or any software used in the provision of the Website.
e. To attempt to gain unauthorised access to any part of the Website, the server on which the Website is stored, or any server, computer, or database connected to the Website.
Hyperlinking to our Content
You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. You must not establish a link in such a way as to suggest any form of association, approval, or endorsement on our part where none exists.
We reserve the right to withdraw linking permission without notice.
Third-Party Links
The Website may contain links to third-party websites or services that are not owned or controlled by Zetu Africa.
We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services. You further acknowledge and agree that Zetu Africa shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods, or services available on or through any such websites or services.
We encourage you to read the terms and conditions and privacy policies of any third-party websites or services that you visit.
Disclaimer of Warranties
The Website is provided on an “as is” and “as available” basis, without any warranties of any kind, express or implied.
Zetu Africa does not warrant that the Website will be uninterrupted, error-free, or free of viruses or other harmful components. We make no warranties regarding the accuracy, reliability, completeness, or timeliness of the content, services, software, text, graphics, and links on the Website.
This disclaimer does not affect warranties that are implied by law and cannot be excluded, such as the statutory rights you have as a consumer regarding the quality and fitness for purpose of the Products you purchase.
Limitation of Liability
To the maximum extent permitted by applicable law, in no event shall Zetu Africa, its affiliates, officers, directors, employees, or agents be liable for any indirect, punitive, incidental, special, consequential, or exemplary damages, including without limitation damages for loss of profits, goodwill, data, or other intangible losses, arising out of or relating to:
a. Your access to or use of or inability to access or use the Website;
b. Any conduct or content of any third party on the Website;
c. Any content obtained from the Website; and d. Unauthorised access, use, or alteration of your transmissions or content.
Our maximum aggregate liability to you in respect of losses arising out of or in connection with these Terms, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed the price of the Products you purchased in the relevant transaction giving rise to the claim.
Nothing in these Terms limits or excludes our liability for:
- Death or personal injury caused by our negligence.
- Fraud or fraudulent misrepresentation.
- Any other liability that cannot be limited or excluded by applicable law (including your statutory consumer rights).
Indemnification
You agree to indemnify, defend, and hold harmless Zetu Africa and its affiliates, officers, directors, employees, and agents from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney’s fees), resulting from or arising out of: a. Your use of and access to the Website; b. Your breach of any of these Terms; c. Your violation of any third-party right, including without limitation any Intellectual Property Right or privacy right; or d. Any User Content you post.
Events Outside Our Control (Force Majeure)
We will not be liable for any failure or delay in performing any of our obligations under a contract that is caused by any act or event beyond our reasonable control, including but not limited to strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic, pandemic, or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
If an Event Outside Our Control takes place that affects the performance of our obligations under a contract, we will notify you as soon as reasonably possible and our obligations will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control.
Governing Law and Jurisdiction
These Terms and any disputes or claims arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of England and Wales.
You agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising from or in connection with these Terms.
Severability
If any provision of these Terms is held to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions will remain in full force and effect.
Entire Agreement
These Terms, together with our Privacy Policy, Cookie Policy, and Returns Policy, constitute the entire agreement between you and Zetu Africa regarding your use of the Website and the purchase of Products.
Changes to Terms
We reserve the right to update or modify these Terms at any time without prior notice. Any changes will be effective immediately upon posting the revised Terms on the Website with an updated Effective Date.
Your continued use of the Website or placement of orders after the posting of revised Terms constitutes your acceptance of the changes. We encourage you to review these Terms periodically.
Contact Information
If you have any questions about these Terms and Conditions, please contact us at:
Email: hello@zetuafrica.shop
Post: Zetu Africa, 4th Floor, Silverstream House, 45 Fitzroy Street, Fitzrovia, London, W1T 6EB