Effective Date: 01.01.2025
Last updated: 22.04.2025
At Zetu Africa, your privacy matters as much as your style. When you join our community, whether it’s to browse, shop, or share your Zetu story, we treat your data with care, respect, and purpose.
Welcome to Zetu Africa
We take your privacy as seriously as we take our purpose. When you shop with Zetu, you’re not just supporting a great cause—you’re trusting us with your personal information. Here’s how we honour that trust.
What We Collect and Why
We only collect what we need to make your Zetu experience smooth, secure, and inspiring:
- Name & contact details – So we can update you on your order.
- Delivery & billing address – To get your handcrafted bag to the right place.
- Payment info – Processed securely via Stripe, PayPal or Shopify Payments.
- Order history – This is for support and better recommendations.
- Email preferences – To share impact updates and special offers (only if you’ve opted in).
- Cookies & device data – To improve our website and make it more personal for you.
How We Use Your Data
We use your information to:
- Process and deliver your order
- Communicate updates and stories (with your consent)
- Improve our services and site experience
- Stay legally compliant
Our Legal Grounds for Using Your Info
Under GDPR and similar data laws, we rely on:
- Contractual obligation – to fulfil your purchase
- Consent – for marketing emails
- Legitimate interests – to improve our services
- Legal obligations – e.g. accounting and fraud prevention
Who We Share It With
We only share data with trusted partners who help us deliver your experience:
- Delivery providers
- Secure payment gateways
- Marketing & email tools (like Mailchimp or Klaviyo)
- Analytics tools (e.g., Google Analytics)
They use your data only to support Zetu, not for their own agendas.
Do We Share Data Internationally?
Yes some tools we use (like email platforms or Shopify) may process your info outside the UK/EU. But we ensure your data stays protected with legal safeguards like Standard Contractual Clauses (SCCs).
How Long We Keep Your Info
- Order details: up to 6 years (for tax/legal reasons)
- Email subscribers: until you unsubscribe
- Analytics: anonymised data may be kept for improvement
Your Rights
You’ve got full control over your data. You can:
Request a copy
Update or correct it
Ask us to delete it
Opt out of marketing
Transfer it to another service
To action any of these rights, just email us at hello@zetubags.com.
Cookies Policy (The Non-Edible Kind)
We use cookies to:
- Keep our site running properly
- Analyse traffic & performance
- Remember your preferences
- Occasionally show relevant ads
You can disable cookies in your browser or manage preferences via our Cookie Settings Page.
Children’s Privacy
Zetu Africa is not intended for children under 13. If we unknowingly collect info from a child, we’ll delete it quickly. Contact us immediately if you believe this has happened.
How We Protect Your Info
We use encryption, secure servers, and industry-standard tools to keep your data safe. But we also recommend you protect your own devices and passwords.
Updates to This Policy
This policy may change as we grow. When it does, we’ll post the latest version right here and email you if it’s a big change.
Questions?
We’re always happy to help.
Email us at hello@zetubags.com.
Thank you for trusting Zetu. You’re not just shopping—you’re transforming lives.