Refund & Returns Policy
We want you to love your Zetu gear. If something isn’t right, we’re here to help. Our goal is to make this process as clear and easy as possible.
Key Return Policy Points
- You have 30 days from delivery to initiate a return for products you’ve purchased.
- Returned items must be unused, in original condition, with all tags attached.
- Original shipping costs and customs duties are non-refundable.
- The charitable donation portion of any purchase is a final gift and is non-refundable.
- Items marked “Final Sale” cannot be returned or exchanged.
Returning a Product You Purchased
This policy applies to items you purchased to keep, like a backpack or accessory.
Our Policy
- You have 30 days from the date of delivery to request a return.
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Items must be returned unused, in their original condition, with all tags and packaging intact.
- This means the item must be free from scuffs, marks, or any signs of wear.
- Customers are responsible for return shipping costs. Original shipping fees are non-refundable.
- Exchanges: We process exchanges as store credit. Once we receive your return, we will issue you a gift card for the full value of the item, which you can use to purchase your desired product.
- Final Sale: Items marked as “Final Sale” on the product page are not eligible for a return or exchange.
- Faulty Items: If your product has a manufacturing defect, contact us immediately with your order number and a photo of the issue. We will cover return shipping and offer a replacement or full refund.
How to Start a Return
- 1
Contact Us
Email our support team at support@zetuafrica.shop with your order number and the reason for your return.
- 2
Post It Back
We’ll provide you with the return address. Please pack your item securely to prevent damage in transit.
- 3
Receive Your Refund
Once we receive and inspect your item, we will process a refund to your original payment method within 5-7 business days.
About the Donated Portion of Your Purchase
This policy applies to the “Give One” part of a purchase or a direct donation.
Your Donation is a Non-Refundable Gift
The Seatpack funded by your purchase is a direct, charitable contribution to the Zetu Foundation. As this gift is immediately allocated to our school distribution program, we cannot refund the donated portion of your purchase.
Rest assured, your contribution is making a real difference. The moment you complete your purchase, you set in motion the process of getting a Seatpack into the hands of a child. Thank you for making this possible.
Need More Help?
If anything is unclear or if you have a unique situation, please don’t hesitate to reach out. Our team is here to help.
Contact Our Support Team